My husband ordered an item for our daughter from the website. His Paypal was charged but he nenver received the order confirmation. After numerous correspondence with PayPal and the NHLshop.com, he still received no items or refund. A couple of years later, a similar situation happened to my sister, who ordered a birthday gift for my daughter. Her Paypal was charged but there was no confirmation email or item. Terrible experience. We will never purchase anything from this website again. Fanatic is a more reliable website for shopping hockey stuff.