Fraudulent charges on our acct. We've been fighting a phone that was billed to us for two years. Finally switched providers and now they won't unlock one of our phones that's paid off. All over seas customer service. They repeat themselves over and over. You can never track down anyone you've already talked to. Minimum time on a call is an hour to try and fix an issue, then no issues are fixed. It's awful. Just don't do it.