Kath F.

Absolutely awful customer service! They use third party booking service so you never know who to complain and all they do is point fingers at one another. They change your flights, has happened to me twice already. I booked my flights on a set date and once I receive the confirmation email the date is different and there is no way around it because they have a no refund policy. Also I booked a non smoking hotel room through them once and they never passed on the message of smoke free room on to the hotel staff. Terrible, kayak is full of scams! A bunch a thieves and they must be stopped. Stay away!