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I never received my order and customer service was awful. I even selected to purchase insurance during checkout. What is the point of that if not to make sure I can get a refund when the package didn't arrive.
I have tried several times to unsubscribe from their newsletter and am still receiving emails from them. I clicked the unsubscribe button multiple times. When that didn't make the emails stop, I contacted their customer service online who assured me I would now be removed from their email list. Now I am getting emails that don't even have an unsubscribe button at the bottom. This is harassment.
Katherine P.'s review of DressLily earned 3 Very Helpful votes
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index.
We are always happy to assist you.