Katherine K.

I have online shopped on many different websites and shoedazzle is single handedly the worst customer service I have ever dealt with for one simple reason: THERE IS NO CUSTOMER SERVICE. I bought shoes off their website May 15th and got them May 21 which isn't bad at all. Also, I read the return and shipping policies before buying the shoes so I did not make any mistakes. However, I tried on the shoes and they were just too tight so I put a return in for the next size and sent it out the 29th. I tracked it for days and it didn't get to their location till June 10th. By that time the shoes I had wanted on the site were sold out. I was annoyed that it took so long to be returned and that because I put in a return request earlier that the shoes in my requested size weren't set aside. Shoedazzle "client services" sent me emails notifying me that the shoes were sold out and that they would give me my credit on the website because you cannot receive your money back. However on the website it says I only have $10 in credit when I spent over $32 on the shoes I DON'T HAVE. I have called on several different occasions, even selecting all the different options on the phone menu, and emailed client services and have still received a response or answer. I have waited on hold for over two hours and filed a dispute with the company through my credit card company. Don't use this website because it brings too many headaches that are not worth any nice pair of shoes!