Kate R.

I learned my lesson. Do not ever buy from Dresslily (www.dresslily.com)! They are total scam. They ship their items from China. So you get your to wait your package coming for about 1.5 month. They shipped my order after 2 weeks after I originally placed it. The items came in a plastic pouch packed in very cheap transparent plastic bags. I will be posting pictures if I will be able to do so. Even seam holes did not look as bad as the quality of material. You hope that you get what is on the picture but you get a cheap copy of the item they sell on their website. Customer service was rude and unprofessional, absolutely of no help. I know it is very tempting to buy from them because they have low prices but the piece of crap you may get is of such a low quality that you can't wear it without looking like a bum. I sent their items back and got no refund. Beware! The only reason I am giving them 5 stars is that you get to see that message!
Below is their response to my request for a refund because of the quality issues (I changed my name for the privacy purposes):

Message Type: After-sale Service (defective items /wrong items received/item missing)
Subject: Quality issue
Message: Hello,
I would like to make a return because of the quality issues. Every single one of the items I received is of low quality readily recognizable without detailed inspection. I would like to return it as soon as possible. Let me know if you need me to send you more pictures as a proof.
Thank you.
State: Waiting for your reply
Full Name: Kate Rodgers
Attachment: Attachment 1 Attachment 2 Attachment 3

Dresslily Customer Support? At: 07/10/2014 08:20:31 PM
Dear Kate,

So sorry to hear that.

As you have received the items, how about send it to your friend as gift? Then we can refund $6 as compensation.

If you send back the items, shipping fee will be very high, we need charge you 15%restocking fee for items price, and shipping fee has been used, so can't refund.

Next time when you place new order, we will offer you some discount, ok?

If you still want to return, we will send you return address.

Sorry for the inconvenience.

Regards,
Candy

Dresslily Customer Support? At: 07/10/2014 09:00:10 PM
Hello. I need a full refund and a pre-paid shipping label. Quality of the items is unacceptable and what type of restocking fees are you talking about? I received all items in plastic bags which has $0 value I will pack it back the way I received the order. This is a total ripoff and I am about to file a complaint if my case is not handled properly and in a timely manner. I am not going to pay $25-30 per piece for items of terrible or, to be specific, no quality. I will need to contact my credit card otherwise.

Thank you.

Dresslily Customer Support? At: 07/11/2014 08:09:55 PM
Dear Kate,

Thanks for your message.

If you keep the items, we can refund $10.

Or you can send back the items, and you need pay shipping fee, we never pay shipping fee.

Thank you so much for contacting us.

Best wishes?

Candy

Dresslily Customer Support? At: 07/11/2014 08:15:45 PM
Hello Candy,

From now on I am proceeding with PayPal Resolution Center on disputing this transaction. Thank you for your help.

Sincerely,
Kate Rodgers

Dresslily Customer Support? At: 07/13/2014 08:45:18 PM
My pleasure.

Have a nice day!