Kate B.

I bought two items over £600 in merchandise from Wolf and Badger. I tried to return them and couldn't because the DHL courier kiosks were not working locally. When I contacted Wolf and Badger they kindly rearranged a pick up from my home - no explanation as to why the DHL kiosks were not working. I took time off work (anxious to read about others' experiences with cut-off return times etc. so thought I had better be safe) I waited a whole morning for the courier - no show. I then emailed Wolf and Badger the same morning to let them know. No joy. I then thought I would call to ensure that the message about non pick-up was received and was re-directed to the contact form online which I had already used. Ridiculous! This is appalling service - even if the issue is with DHL they should be at least interested to understand and try and fix the issue. I am astounded that with this level of customer service the company are still open. I am now still waiting to send two expensive parcels back. I am concerned that I will be at fault for not returning them on time and also concerned that when they get the parcels back they are going to accuse me of having worn them - I haven't. I now face having to take more time off so that I can wait in for a courier although as things stand Wolf and Badger have not returned my email. Please do not use this company - I feel enormously sorry for any of the companies they promote/use as they are really selling you short too.