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I was very disappointed with my order of 4 pair of shoes I was sent the wrong size, not the same as the description and shoes looked like they were second hand not even glued properly that it's so on idol and can't be worn. I've sent them so many emails and when they finally got back to me they expect me to pay for postage. However it's their manufacturing mistakes not mine. Very frustrated I've paid over $300 for shoes I can't even wear.
Tip for consumers:
I was very disappointed with my order of 4 pair of shoes I was sent the wrong size, not the same as the description and shoes looked like they were second hand not even glued properly that it's so on idol and can't be worn. I've sent them so many emails and when they finally got back to me they expect me to pay for postage. And they over charged me for a pair of shoes and still haven't refunded me the difference. However it's their manufacturing mistakes not mine. Very frustrated I've paid
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My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:service@ericdress.com or reviews@ericdress.com.
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress