Karla W.

Unreliable service (many missed pick ups with no compensation or effort to correct), over priced and poorly trained customer service reps. I cancelled service on 1-17-22, received confirmation that autopay was cancelled. Service rep said I was all set and that the cans would be removed on the 19th.

Half my cans were removed, half were not. I was also billed on 1-21-2022 in the full amount for services that were not yet rendered.

Some History: On 1-5-22 a trash can was not emptied which was a frequent occoruance, and reported requesting it be picked up. I was told they would get it on the next pick up day (1-12-21). The following week 1-12-22 a different trash can was again missed, I again requested that they come and pick up two cans worth of trash. I was told they would service as usual the following week (1-19-21) and that I could place out bagged trash instead. That was the final straw, I requested cancellation on 1-17-2022. It is now 1-27-22 (two scheduled service days have come and gone) and I was told the cans will now be removed on 2/2/22. I was also told that the billing was my fault for not going back into my account and cancelling the autopay manually (the agent said nothing of the sort during my call to cancel, she said I needed to do nothing further and that I was all set), including the confirmation email I received saying autopay was cancelled on the 17th. Poor communication.

My final bi-monthly bill for 4 trash cans, 1 blue and 1 green can serviced weekly was $181.23! I switched to EDCO, I am getting a 5th trash can and will be paying HALF the price.

Do yourself a favor and avoid WM.

Also, they try to charge a $75 cancellation fee, refuse it and they will remove it.

Sammydress is my favorite online shop! They have EVERYTHING and at great prices. I've placed 3 orders and plan to buy more. Very good customer service too!