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1. I was told I would be contacted prior to review; their system formatted my resume awfully, added skills I never even had on my resume, into 3 skill sections. So the review came back horribly as redundant skillsets.
2. I was told I would be contacted after review, to discuss and make changes after the review by the specific person who reviewed it, with their contact info. When I contacted to discuss my review to the GENERIC email provided with the review, I was told there would be no response as the review is complete.
3. While I appreciate some of the feedback that was given, it was on a resume I was revising all day that day, so done on an incomplete resume. Really? You couldn't just contact me?
The free portion of the site is useful... so upload, revise, download, cancel subscription. The 'free' built-in review is just as useful as the one I paid for for an additional $19.95 (on sale from that $39.80 rate I have seen). Do so in a timely manner, and that first charge is all you will see.
I just really dislike the 'false' info I was given. No personal contact was ever made, it was only ever a generic email for the inbox and a name. I got better input from people outside of this organization.
Of... the review they gave? They need to use better formatting, or spell check. Kind of hard to read.
Tip for consumers:
Worth it, if you upload, revise, do it quickly, use their built in and go cancel - for that FIRST charge. I wouldn't know about ongoing services. The misleading angered me so much I cancelled.
Kari B.'s review of LiveCareer earned a Very Helpful vote
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Its a site where they suck your account to the last penny. Be...
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
Hi Kari B.,
I’m very sorry that you have had this experience with our service. Our Resume Review service does not offer consultation prior to review. A resume expert can review your unfinished resume and provide examples and tips for how to make it ready for a hiring manager’s eyes. Or, you can finish your resume first and have the resume expert review it then. Once their done, you'll be able to see your Review in the Resumes tab when you're logged into LiveCareer. You can view it online or download it as a PDF. When it's ready, you'll receive an email.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best regards,
Anna
LiveCareer