Their customer service is non-existent. This USED to be a good site, but the guy Jim Miotke who started it has gotten too big for his britches it seems. I was a member for years and had one of their deluxe websites. I wrote countless emails to them with a question and have NEVER been answered, although my inbox gets filled with emails from them every single day, boasting about how their courses are getting filled up, etc. It's too bad because at the beginning this was a valuable learning resource. This site and its developer/owner are a perfect example of how moderate success can ruin things for their customers. All they seem interested in now are the courses they offer, which are questionable in value, since many of the things are on YouTube for free! Don't get hoodwinked by this site.