My sister ordered me a pair of DAWGS Boots and she had no problem getting them. I actually love the boots BUT keep reading. My experience HORRIBLE, HORRIBLE, HORRIBLE... I ordered 2 pair of boots for my girls - after 2 1/2 weeks I received the order, but I only received 1 pair of boots. I've been in contact with the company since the day I received them but only via email - you cant call by phone because the number they have is no longer a working number. Anyway, they won't refund my money for the 1 pair of boots nor will they send me the boots because their shipping receipt says they sent both pair together and it shows I received the package. I did receive the package but with only 1 pair of boots! Horrible customer service! Will never use them again!