Karen S.’s Reviews of SaferWholesale & more

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“I purchased a party tent from this company”

12/31/13

I purchased a party tent from this company
It broke after 1 night. They refused to do anything about it. The worst customer service from Artie a manager. He was rude blamed me stating it was my fault for leaving it up overnight. It's a party tent. I would not ever advise anyone to do business with this company.

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Customer-Service S. – SaferWholesale Rep Over a year old

Karen,

I do apologize for your experience and I remember our conversation very vividly. We did inform you of our policies regarding Party Tents and how they are not permanent structures. We also checked your local weather for overnight weather and at the end of our discussion it was concluded that this damage had been caused by weather and improper care of the tent. Therefore, we could not warranty any replacement parts or a replacement unit. If the tent arrives to you Damaged, missing parts, or defective you will be warrantied whatever parts necessary. However once the tent is set up we are not liable for any inclement weather you may experience damage from. We were willing to get you parts to replace anything broken, but you refused to take responsibility for not disassembling the tent overnight and purchase parts. We even offered to get you a discount from our distributor for the parts needed, but you refused to accept anything else besides a full replacement, which we could not fulfill based on the circumstances of the issue. We are always here to help a customer get whatever they need to resolve any issues with a product they purchased from us, but our warranty policies are very clear and do not cover customer negligence.