karen m.

So I buy (directly) a pair of glasses after dealing with this website's hellacious interface. They arrive and despite theoretically being the same size as glasses I own, they are vastly larger, and darker than the picture implied. I like the lens quality but I look like an owl with the runs. And they're matte, which I don't like, this was apparently a feature of only one color, the one I ordered. So they graciously agree to exchange them for a $16 fee. So the next pair comes, and again even though I downsized as much as I could, they're still too big for me. This pair has terrible lens quality, it feels like the two sides were reversed. I ask about the incredibly tedious interface that loads every pair of glasses I try on whether I like them or not into the compare window, which gets loaded up with sixty... never mind, you have to experience this mess for yourself. IT person tells me that doesn't happen. Well ok, apparently I'm super special and able to do magic, because I can't make it stop happening. So for another $16 and another 5 hours of effort I order a third pair, newly listed and apparently both the right size and color. Now this time they promise to be extremely careful and analyze what went wrong with the lens quality compared to the first pair. So they came today. The lenses are the same sucky quality as the second pair, and they frames are matte, which the description didn't mention, which I was specifically making sure to avoid.

All I can say is, three strikes, you're out. This company did try to help me - except for the snotty IT person - but what they offer is junk and no amount of trying is going to turn junk into jewels. If you have a big face and a simple prescription ebd might work for you, but I'm through with online glasses.

ETA: so I put a review expressing my dissatisfaction up on the website, and guess what, I go to their link to verify that I wrote it and I get a bad gateway error. Imagine that. Just lost another star, eyebuy.

-- and for those feeling $60 was a "hefty price", I paid $143 + $32 exchange fees + $12 in shipping fees back to them, and this didn't include the transition outdoor lens I wanted, which they couldn't honor with extra thin lenses (why not? Other companies do. Guess I shouldn't complain, since they're terrible anyway at least they weren't $50 more.) $187 for something I'm only going to wear if I'm home alone and don't need to do any close work. Ridiculous, I could have gotten that for $35.