Karen J.

My daughter and I flew to San Antonio from Knoxville for my grandson's graduation from Navy A school at Joint Base Fort Sam Houston. The day we were scheduled to leave San Antonio to fly back to Knoxville via Houston, there was a weather event in Houston, which initially delayed our flight. Unasked, we were put on another flight into Houston. After sitting on the tarmac on that flight for around 2 hours, the pilot stated that the plane was overweight due to fuel, passengers, and baggage, and that they needed volunteers to deplane. The pilot also stated that he had never experienced such a situation in his 25 years of flying. Eventually, enough passengers volunteered to deplane and the flight departed for Houston. Once in Houston, we were informed that our flight to Knoxville had been canceled and rescheduled for the next day. By then, it was around 10 PM. I contacted United customer service via phone while my daughter stood in line at the customer service desk, which eventually closed before she reached the front of the line (there were 85-100 people in line.) The customer service rep I spoke with was hateful and rude, and informed me that, because our flight was canceled "due to weather", we could request cots to sleep in the airport or we could get our own hotel. We got an Uber to a hotel and spent the night, and arrived back at the airport the next day. The new flight went from Houston to Dulles. At Dulles, we boarded a very small Embraer via stairs from the tarmac. It was raining and the metal stairs were very slippery. To top it off, when I got to the top of the stairs, the flight attendant told me, very rudely, to go back down the stairs and gate check my backpack, which was the size of a purse. I was wearing two leg braces and barely made it up the steps to begin with because of severe osteoarthritis. The gate agent could have asked me to gate check the backpack. Someone on the ground could have asked me to gate check the backpack. No one did. Just the rude flight attendant. Luckily, my daughter was a few people behind me and could take the backpack back down the stairs. Again, in the rain.

After all this, United sent us each a $150 travel voucher. That is the last thing we want. We do not plan to EVER fly United again, under any circumstances.

https://www.tripadvisor.com/ShowUserReviews-g1-d*******-r*******-United_Airlines-World.html#

The first order I received had not gone through the curing process and the imprint washed off all of the glasses, both in the dishwasher and when washed by hand. I had to contact customer service a total of six times to find out they were going to remake my order for free, which they did. The second order I received was fine, but the poor customer service will likely cause me to never order from this place again. One time when I called, after being hung up on twice already that day, a woman answered accidentally and I was treated to her cursing at her kids at the top of her lungs. Not good, discountmugs.com. Not good.