Karen J.

I ordered invites for a bridal shower - the quality and selection of choices was the best of any online website. I called customer service to help me get the font and sizing exactly right, and they worked patiently and courteously with me until it was perfect. The production and shipping were lightening fast. When one of my co-hostesses saw the final product and realized her name was spelled wrong (my mistake), she insisted that I re-do the invites. I called Zazzle customer service again, and they offered me 100% credit on the invites I had already received, then helped me re-do the new version, AND re-instated my discount code... it was that easy! I was so impressed with this - they really went above and beyond to make sure that I was satisfied, even though it was clearly my mistake and not theirs. Rosemarie was the Zazzle rep that I worked with - she was sweet, knowledgeable and efficient all the way around. It was a pleasure to do business with this company, and they are my new go-to website from now on!

I was once very happy with the work they did (when I sent my old VHS tapes to be transfered to DVD's). I "tested" them out by sending tapes that weren't so near and dear to me, working up to trusting them for my wedding videos. But it is now 10 weeks later and I still don't have my DVD's back. There was no indication when I sent them in that the turnaround time would be excessive. I contacted them a few weeks ago, and they promised to move my order up in the que, but I still have not received it. 2-1/2 months to do a rather small order (10 tapes) is totally unacceptable, and for that reason I will NOT use them again.