I ordered the Disney castle V39 was so excited that I got the order in on time. When I didn't receive it 2 months later I stared to ask questions. They replied that my item got lost or stollen and that they were sorry. They refuse to replace it! Gave me 25.00 credit to use and my money back. I told them I didn't want my money back I just wanted my product. They refuse to reply to me after that and I've tried many times. I'm very upset with their customer service and the company.