P g.

I would not give even 1 star if there is 0. Nectar Mattress is not being responsible for missing package. No signature required for $800 mattress can you imagine. They asked me to wait after I contacted them and now it's three weeks and still haven't heard from them. They sent an email that it would take 3-5 business days to follow up with FedEx. They don't think I need mattress to sleep moving in to a new apartment if I have to wait that long. I called and asked them to submit a ticket for FedEx to come back and pick up the package since the package was delivered a day before that I had someone to be there to receive. They said no and told me to leave the package like that overnight. The package went missing that night. I was worrying while packing to move and driving from New York to the south. They are very irresponsible and unprofessional company could not resolve the problem and left me alone. Unfortunately the mattress doesn't have the quality of the price. I feel the same with $200.- memory foam i tried on somewhere before. I am very disappointed. You can tell when they give 40% discount at all times.

I received a lot of inaccurate information ("Package was delivered last Thursday," for example) and was told I would have to pay for items I never received. Fortunately, the items did arrive five days after. Very unprofessional and irresponsible. Also asked me to report to the police if I missed the package. I will not shop with them anymore.