Kai S.’s Reviews of Adore Me & more

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Lingerie

5/9/15

Bought a set from them in febuary and they have been taking $40 out of my bank account since then without me knowing. Totaled out to be $150 they took from me. I called and they refused to give any of it back. I will NEVER buy from them again.

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Adore M. – Adore Me Rep Over a year old

Hello Kai,

Thank you for contacting us.

We are sorry to hear you felt frustrated!

The membership is one of two payment options (the other is Pay as You Go - our one-time purchase option) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.

If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.

In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at claims@adoreme.com explaining the case and why you were not to request a refund within our 30 day limit.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.

Best,
Adore Me

Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com