Kai J.

TERRIBLE... NEVER AGAIN.
I'm only rating WISH a two star only because I had a couple of items I had ordered actually show up and were decently usable. I'm absolutely horrified by the way this company has handled my refunds enquiry since November 2020!
The issue that I have experienced was: On 7th of November 2020 I ordered the following from the Wish App: FIIDO Folding Electric Bicycle.
I paid the amount of £483.00 by visa debit card. I had requested a return and it was still under the return policy procedures.
I then received a return label to send via Hermes the tracking number. The parcel was sent and Bleckmann Logistics received the parcel but it turns out the seller did not as Wish put the wrong address on the return label. Now no one is telling me where this parcel might be and nobody is offering any resolution to this difficult situation.
I was expecting to receive the refund within two weeks of returning this item, but at present I have still not received any refund or action from Wish to help fix this situation.
It occurred on: 2020-11-19
This meant that I do not have the item I originally ordered nor the refund. So I am out £483 for something I had no fault in besides the faith I had in the delivery of my refund. Terrible and I will never be ordering anything from them again. In fact it has put me off of online shopping completely.