Kady Q.

I ordered some tissue paper with a custom image. The image did not look the way I wanted. I requested a refund late in the evening and received a refund early in the morning the next day- including shipping I would use them again for something else secure in the knowledge that I'll get my money back if it doesn't work out.

You must post at least a 4 star review or they will not publish it. The prints I received were much darker than the website indicated and the artists website. I am familiar with this artist and her color palette so I was surprised. I can understand some color difference but as you can see from the photo it is extreme. Picture shown is held up to my monitor which is high definition and calibrated as I am a graphics designer. The other pic is of a smudge. They also came rolled tightly and the effort it took to flatten them left the paper misshapen. In the sites defense, I did not attempt to return but honestly, I didn't think reprints would look any different and decided to make do with what I had.

I have had no issues with Joss & Main. I did receive a defective product which was in a manufacturers sealed box but it was replaced immediately and I did not have to return the defective item. Even though they tend to rename their products I still manage to find them on the internet and look up reviews. Sometimes I find better prices elsewhere but the deals I have gotten were significant. Delivery people have been super polite and on time. Customer service also polite and respond quickly. So far so good...