Joanne B.

I've been a Jjill shopper for about 30 years. I've always thought their clothes are stylish and well fitting, as well as well made. The staff at the stores I've shopped in are always very pleasant and helpful. Their sizing is pretty inconsistent, even when ordering by their measurement chart. My biggest complaint is with the credit card. I don't do any online banking. I pay my bill the day I receive it, always in full. The last two times, they claimed not to have received my payment in time, and charged me a past due fee of $30. When I called them, they offered a one time forgiveness of that fee. The second time this happened, I was told that my payment was not received, so I went into the store, paid it in person, and then had my son look up on his computer, and he found that the payment had been received twice. I still enjoy shopping there, but don't go there much because I don't always have the funds to buy without credit. I will no longer charge anything there.