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Ordered 28,500 resin xmas decorations before ordering was sent perfect samples, perfect size and quality from Yuexi QuanYuanSheng Arts & Crafts Co., Ltd. which convinced me to order decorations, I stated in contract that decoratins needed to be similar to samples previously sent before order took place and needed to be 9-10cm in size. As i was quite Worried about size I asked them to send me one of each decoration before sending mass production. The sizes were completely wrong all different sizes, much smaller than stated. I took this to trade assurance and disputed this, Yuexi QuanYuanSheng Arts & Crafts Co., Ltd. admitted to the error and stated I accepted smaller size and price drop even though I did not accept this as I did not change contract! Now i'm having to pay an extra $200 dollars to an inspection company. Even though the company has accepted liability for size! Complete scam. NOT FOR THE BUYER ONLY FOR THEMSELVES!
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Dear Justin,
This is Echo from Alibaba Customer Service. Based on the comment you posted, I understand that you felt upset about the experience using Trade Assurance. Please allow me to assist you with it.
Firstly, please understand that if you have concerns about the product quality, Alibaba.com has designated three inspection companies (SGS, TUV Rheinland & Bureau Veritas) to conduct third-party inspections of orders under dispute. You should engage one of these companies to perform an inspection of the product quality. You will need to pay the inspection fee upfront – if the supplier is found to be at fault, you will be refunded for the inspection fee.
Secondly, based on the company name you provided, I have located the dispute case in question and found that you have agreed to contact the inspection company for assistance on 22nd, September.
If you still have concerns with this dispute case, please feel free to contact Ada from the dispute team. I am sure she will do her best to assist accordingly.
Regards,
Echo
Alibaba International Customer Service Team