Justine B.

Bought a misting pump from Easy Garden Watering Company and paid 1800$. Pump arrived FINALLY and upon opening the box found that both the inlet and outlet had been snapped off. The wiring inside was disconnected and there was oil all through the unit. Contacted the company for replacement and they dent new parts EVENTUALLY, which did not fit so purchased local parts and fitted them, pump still not working and company contacted yet again, they insinuated we were too stupid to run the pump and suggested we take it to a professional or take video so they could tell us what we did wrong. We knew it was correctly installed so decided to take the pump to a professional for inspection. The professional stated the seals were broken and the pump head was broken and it was difficult to determine how much damage had occurred from the oil leaking out.
Contacted the Easy Watering Company again, and requested refund on the pump. They again called us stupid, refused to help said we would have to pay return shipping ($1395aud) and then refused to acknowledge us any further saying we were too difficult. We have been more than accommodating, its not in our best interest to annoy the person your trying to get money from. They dont honor their warranty, buyer beware. Very rude and unhelpful. Aliexpress would only request they get into contact with us and we are now stuck 2k out of pocket and no pump for our plants =(

In Response to Alibaba
Hello Echo,
I was unable to submit a dispute because the buyer protection had expired, I did go through the message center (3 times so far) I never heard anything from the first two I submitted the third last night through a representative called Vince who told me he would submit a report and would have to wait two to three days. Echo Xu from Easy Watering Company has been very rude to deal with, being condescending and insinuating we are too incompetent to run the pump in question. I have shown document supporting it was faulty and still no help. I am very unhappy with the situation and as a new company i cannot afford to lose 2000$ on a broken system.