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Justin B.

Contributor Level

Total Points
80

1 Review by Justin

  • NoMoreRack

1/24/14

Like many others, ordered a James Bond blu ray set. Payed with paypal (as I was advised to do so to prevent them from just taking my money and never giving me anything), they sent me an order confirmation telling me it will ship within 10-12 BUSINESS DAYS because they aim to "underpromise and overdeliver", if you call 3 weeks to ship "overdelivering". Four days later, Paypal just says my order is refunded, and I get no further explanation as to why. I emailed their support and they said they can't do it due to a "supplier issue". What's the point of selling things if you don't have your suppliers in order?

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Vincent D. – NoMoreRack Rep

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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