julie v.

I highly recommend everyone NOT to order any shoes from this website! They don't give you the option to choose if you want to be a VIP MEMBER, and they charge you 39.95 if you don't skip the month. I hate having to call customer service and wait 15-30 mins. I order three pairs of shoes, one i decided to keep the other two I decided to send back because they sent the wrong size and the other boots did not fit me. SO i go on the website and try to get a refund but NOOOO there's no options for that, only exchanges, and their website says return and exchanges are EASY! Bull$#*!! I call customer service they are horrible, they are suppose to make customers happy, not tell them they can't do anything about it. They told me that if i want my full refund back i will be charge a fee of 5.99! What company does that, I've order plenty of shoes and clothes on websites and I've never had a issue with return or exchange. I hope this company gets shut DOWN!