Julien S.

Lost 3 days of work to wait for a valuable parcel in London.
It's been 3 days tracking system says it is out for delivery. Obviously no one at Parcel Force cares for answering the phone to anxious customers trying to figure out what's going on. I gave up after 30 min of wait over the phone. Maybe 3h is the normal wait time. Maybe they simply wait for you to give up.
Said they tried a delivery as I was home but didn't care to ring at the door. Nor call. Not leave a card. Typical behaviour of dishonest company and staff.
Got refunded one eventually.

Ordered an IPhone Pro Max rated as Good
I took this model for the great camera. Very disappointed to discover when I received it that there are scratches on the main camera lens!
I don't understand how the rating works at Backmarket.
I contacted the customer service who apologised and offered a 40 gbp compensation when the repair cost at Apple costs 199 gbp. A joke.
Disappointed and will not use their service again.