Julie L.

I also bought a bag.& was sent a cheap grubby bag, nothing remotely like I ordered. I contacted my bank immediately. Gave them copies of all the emails & pictures of the bag received and tpictures of the bag I was supposed to receive. They told me to tell Horan&Wagner (which is TQJM Co Ltd on my bank credit card statement) that I would send their bag back to them ONCE they paid for the courier & postage. I also had to contact Radleys & get them to confirm that the bag I received was NOT their bag & that they are NOT affiliated with Horan&Wagner (which is a chinese company called TQJM Co Ltd. Radley very kindly sent me the email to forward onto my bank. I also cancelled my credit card. My bank has since refunded my the full purchase of the bag & the international exchange rate as well. Now to the real Radley website to make my purchase!