julie k.

Purchased an Ameriglide RAV2 Stairlift in May. Due to a shoddy cut rail and and misaligned screw holes, the installer was unable to to his job. Got a new rail a week later. Spent the next 2 months trying to get the unit installed. 5 no-shows by the installer (wasting time waiting). Many MANY phone calls trying to "work" with the company to complete the installment. Suggested I would like to return the unit for a refund and was threatened I would be charged a restocking fee. Finally filed a complaint with BBB and got results. They were given one more week to install the unit and failed. Product was boxed up and returned to Ameriglide for a full refund. It's shameful it took the BBB to get treated right.

On the flip side, I called 101 Mobility for a stairlift. Free consult and installation took less than 2 weeks. I couldn't be more pleased along with my 88 year old mother who has been climbing stairs for months.

We purchased cellular shades for 4 windows. They fit perfectly thanks to our measuring 4 times each window. However, no hardware was included. I called and asked for 12 screws with anchors (after all, they were listed as components in the installation instructions). Also had to ask for the 2 handles that should have been with the shades. My confirmation email assured me 12 brackets and 2 handles were being shipped. I had to correct the email that I needed screws/anchors, NOT brackets. They corrected the order and told me anchors weren't included and I had to purchase them. Maybe they should take the anchors OFF the provided components list if they aren't going to include them. But, having installed them ourselves with our own hardware, they DO look Nice. I might try them in the future if I needed more of their products.