julie k.

Absolutely love this website. Products are amazing, but what sets it off from the rest of the amazing customer service. I feel like I'm talking to a friend when I write them or call them. Very very helpful and friendly.

I am rating JustFab 1 out of 5 stars. I would give them 0 if I good. I ordered 2 pairs of boots from them, and I am happy with the quality and price of the boots, but the customer service is just SO horrendous it takes away from anything good about the company. I called to cancel my account after learning about this monthly fee (my own fault for not noticing that when I signed up), and the woman on the phone was like a robot instead of a person. She WOULD not let me cancel my account. She asked me why I wanted to cancel it about 5 times, and each time I would just tell her I didn't want the account anymore. That should suffice. She kept going on, and on, and on, about the benefits of the website and what I would be missing out on if i cancelled. I remained calm for as long as I could, explaining all I wanted to do was cancel, and that I didn't want to hear about the benefits of the site. She wouldn't listen, she kept reading her script. It was almost disturbing, honestly. I got to the point where I became upset, and had to raise my voice a little bit and tell her if she didn't cancel my account I would like to speak to a manager. After that, she canceled my account in about 5 seconds and got me off the phone. It should not be this difficult. I felt rattled after getting off the phone, as I am normally a calm person, but she pushed me to the edge by ignoring every word that came out of my mouth and keeping me on the phone for 10 minutes for what should have taken 1-2 minutes. HORRIBLE.