Julie J.

1. Aliexpress breached the agreement with USA by selling the recalled goods in USA. I have ordered a pair of shoe, then I found the shoe is so uncomfortable, unstable and unsafe for running, what they promised benefits for the shoe is a lie. Further, I found that shoe is a SKECHERS Shape-Ups similar shoe which has been on manufactory recall for many years, Skechers Shape-ups and similar toning shoes aren't living up to those promises and may even be causing severe injuries that have led to skechers lawsuits. Alibaba has an agreement with USA for not selling the goods being recall in US, but they breach it anyway. On their home page you can see they eager to sell it here in US.
2. They said they'll protect the customer, but they are not doing so. They put two button there, 1 is confirm the goods received button the other in open dispute button,, I clicked button for confirming the received when the time the shoe arrived, but I lost open the dispute right after I found the shoe has a big issue for safety, when I wear that shoe, I feel I step on the edge of the downhill, my body towards backward not upwards, also can feel the bump under my heel. I contacted customer service and being told that I can not open the dispute because I clicked confirm received button first. I think that the confirm button is the scam, so it is easy for them to take your dispute right away. I have spent over $100 with them, but that is it, I'll never buy any thing from them unless they stop hurting us.

For your information: the shoe was received on *******, yesterday, sent the seller the message requesting the return was not allowed cause I can not open the dispute. Contacted customer service the only way is chatting from me, received the email back saying can not help to open dispute because the confirmed button is clicked reply was blocked. Chat them again today with no result.
This is the worst on line company, using all the pretty words/tool to trap you then steal your money.