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They took the money and never sent the product - They are a pack of thieves. Money back guarantee is a lie. How about putting that on your wed site.
Still after months, 11/07/08, they haven't refunded me money or sent the product.
Julie F.'s review of Western Herbal earned a Very Helpful vote
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After being provided incorrect address information, we promptly refunded Julie her money. Repeated attempts to contact her to resolve the issue were unsuccessful.