Julie B.

SHOP PBS has gone to overseas outsourcing, taking American jobs!

Difficulty understanding these people and they have problems understanding English sometimes. Always pushy about selling a VIP Rebate program. Always make you repeat yourself 3 times like you are at a hospital. As if getting your information once isn't enough! Frustrating. Lots of them want you to spell everything.

They say anything to get you off the phone, because they are all about numbers not people. They need to get the Americans back on the phone. PBS is *American* and THIS is insulting. I would stop ordering completely if I didn't care about my local PBS station.