I was blown away at the number of bad reviews until I realized most are from former sellers talking about being mistreated on the selling side. Well, as a customer/buyer, I can't speak for the sellers but I am obsessed with Tophatter! To date, I have purchased 10 or so Coach handbags, a few Michael Kors items & a Dooney wallet; all of which were 100% authentic and well below retail cost. Most of my Coach bags are hard to find and I bought some for $100 less than Ebay. If you do not have the knowledge to know an authentic item vs. a knock off, then do your homework and then shop here instead of complaining about being ripped off when chances are, what you bought is probably authentic and you just don't know it.
In short, I highly recommend for their designer handbags & to not be turned off by the numerous irate former sellers. They treat their customers (buyers) very well and that's what matters to me.