Julia T.

A year ago i ordered medical alert. When i plugged it in i had an issue where the cellular was too strong so decided to go with medical guardian which is great. Medical alert sent me label to send their equipment back. I sent it back. It is now a year later and i get calls every month from them telling me they never got the equipment and they keep wanting to charge me. How they think i am using it when there is no signal is beyond me- it never ends they call and call and all i can say is i sent it back. They then say they will call the finance dept and take care of it. They never do. Never. I must have spent hours on the phone with these people. It is now a year from the date i sent it back and they called me again. I am disabled as is my mother. That we have to deal with this company doing this is criminal. Stay away. If they can not even figure out where the item is or track a label but blame it on us and spend hours and hours calling us then something is amiss. I never had any problems with medical guardian and glad i use them. I feel like my blood pressure is high and head hurts from the call i just got. Great job medical alert. You suck.