julia m.

If I could score this as a 0 I would.

Now, I placed one order in December for a long winter coat. Considering that it was the holiday season, I didn't expect a prompt delivery. I eventually received my jacket nearly 4 weeks later, which I expected -- no big deal.

I was happy with my purchase and I didn't break the bank! So I thought hey, why not purchase a few sweaters? They were having an amazing 70% sale, so I thought why not.

That order was placed on 01/11 I was told that ETA should be for 01/22. Welcome to the month of February, I am still waiting for my goods to be shipped or refunded.

I have communicated with 'Emma' and 'Katie' and their responses are lack luster and appear to be copied and pasted scripts. There was no real resolution for my issue, which I find absolutely deplorable.

Deplorable -- because I work for a major company in which we track orders and have issues resolved within a week of the clients first call. This is week two and there have been no offers of resolution, credits, or re shipments.

Please save yourself the headache. Yes the clothing is cute, modern, and not too badly priced. But with a little bit of patience, you can probably find items in your local mall!

This was my second and will be my last purchase from ASOS.

For all of you interested... I am from Canada ON.