Julia H.

I ordered close to $60 of custom Post-Its for Christmas gifts but when they arrived, the printing was so dark and the colors so far off, I couldn't use them. So, at first, I tried calling in hopes of getting replacements in time for Christmas--what a fool I was! There was a recording about high call volume telling me to hang up. So, after a frustrating search of their site, I finally located the return authorization form, filled it out, submitted it and nothing. Not even an automated confirmation that it had been received. I waited for a couple of weeks and tried again, thinking maybe I did something wrong. Same thing. Now, of course, the return period is up and it's looking like I'm stuck with a box full of Post-Its I can't use.

I had been thinking of switching from Cafepress to Zazzle for my own website's store because Zazzle has such a wide range of products and did a good job on a past order. But no way would I subject my people to such horrible customer service!

****I am revising this in June, to say that while a Zazzle rep responded to my review on this site and said a customer service person would be contacting me, no one from Zazzle has been in touch.***