Jules H.

Worst customer service. The email said they would get back to me in 48 hours. I got an email back 2 weeks later saying they couldn't help. I bought 5 felt hats to which they were all stacked up like cups and sent in 2 boxes. Sheplers doesn't know how to treat felt hats? Is this business owned by city folk? You don't stack hats. And how do I wrap them all for christmas. I wanted to send one back but had no box to do it in. I threw it in a box and mailed it just like they did to me. My wife had the a similar experience. She ordered pants and they sent her mens wranglers for a giant. She called and they fixed the problem by deleting her order.