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Judy H.

Contributor Level

Total Points
182

2 Reviews by Judy

  • Rosewe

12/22/17

I ordered two blouses, I paid for expedited shipping and after a lot of conversations back and forth I finally received them about a week after the promise date. They were horrible, poorly made, fabric is thin and cheap, fit is awful and they are just very poor quality. I did not pay only a few dollars for the blouses, they were not cheap. I was told I could return them for a full refund but I would have to pay for shipping which after some research I found out is very expensive and it takes a long time to be refunded. I was given the option of half my money refunded and I could keep and do what I wanted to with the items. I chose this option because I figured half is better than none. I was told it would take several days to receive my refund but once I threatened to file a complaint with PayPal I received my refund within a couple of days. I strongly recommend staying away from this company, one way or another you will be out money.

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Rosewe R. – Rosewe Rep

Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

  • DressLily

11/24/15

I have been trying to get either my items or a refund, it has been over a year now and I have gotten nothing but excuses from these people. I do not recommend them to anyone. The few items I did receive were very poorly made, a choker I bought broke before I could even wear it and the clothes were awful and good only as rags.

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CustomerService R. – DressLily Rep

Dear Judy H.
Thank you for notifying us of your complaint.

We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.

For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?

We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Thank you for your time again.
Best Regards
Dresslily Customer Service

Judy Has Earned 22 Votes

Judy H.'s review of DressLily earned 8 Very Helpful votes

Judy H.'s review of Rosewe earned 14 Very Helpful votes

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Thumbnail of user jenniferb5141
5/7/24

This same size was much bigger this time and did fit on the top and the length was too long

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Peter B. reviewed Rosewe
4/26/24

The worst, cheapest quality clothes out there. Clothes are badly made, the material is so flimsy...