Judy C.

Carousell Singapore's customer service is slow to respond and when they do, the reply is inconsistent though it is pertaining to a same issue. Dealing with them is frustrating. You will be better off using the Gumtree app

I bought some goat milk and colostrum from iHerb and when I received the items, there were not expiry dates on the products except a flimsy sticker stating the date of manufacture, which anyone can print and paste.
The funny thing is iHerb could indicate the expiry dates its website when the products itself do not have them. Duh?

I was planning to give them to my children but am sceptical of its safety. Those could have been expired goods since nothing is printed on the product packaging.

I feel cheated as I thought iHerb would do the due diligence on behalf of its customers since this is an online sale and we are not able to personally inspect the goods ourselves unlike buying in a physical store.

And the customer service took more than 1 month to reply and each time avoiding my questions about if iHerb had concocted those expiry dates on its website. Also refusing to extend the period of refund as they have a 60-day return policy, even though they are the ones who wasted more than 30 days of the return period.

Beware of this online store