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Judith M.

Contributor Level

Total Points
110

1 Review by Judith

  • BikesDirect

8/30/15

My husband and I both have been wanting to get bikes. We have researched and looked online as well as gone to some local bike stores. We both need to get in better shape but I'm not sure how much I will be able to ride because of foot surgery I had recently. Unfortunately, we just don't have the money to buy bikes and then never use them. So, my husband was thrilled when he found the Mango Macaw bikes. We wanted simple bikes to start with and these seemed perfect for us... even the price was good! So we both picked out the colors we wanted and started saving our money. For our 29th anniversary in July, I told him the bike would be his present from me, to go ahead and order it and I would get mine next. He was very disappointed and unhappy when he found out you didn't have the color he had decided on, which was tangerine. He was going to call and see if you would be getting more in but after looking all over the website, he only found instructions saying you couldn't call and had to email. He did, immediately, and we are still waiting to hear from someone. He tried to make excuses for your lack of response but he finally gave up and decided you just don't care about your customers... or maybe it's just the ones who are only buying a $200.00 bike. :(

Judith Has Earned 10 Votes

Judith M.'s review of BikesDirect earned 10 Very Helpful votes

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