Judith J.

In January I booked 4 rooms through Booking.com for a show at the end of May. Great, received confirmation of the bookings. Two days before we were due to arrive at the hotel I received a message saying they only had one room! At this late stage it was difficult to find further accommodation but I did and had to pay nearly £600, but this also meant that the party had to be split up. At the last minute the original hotel informed me that they had some new rooms and they would get three ready for us. Bingo, or so you think! This hotel was great, they helped us and no arguments with them. The mistake was Booking.com. Now they are refusing to refund the additional costs saying it is now too late! NEVER USE BOOKING.COM. THEY GRAB YOUR MONEY AND RUN, DISGRACEFUL COMPANY.