Judi H.

I had no problems last year but this year was beyond frustrating! After I finished both Federal and state I started getting e-mails that my state rejected! So... I click on the link provided and I can't get in. You can not call anyone and you can not send a contact unless you get in. Somehow I finally got in by the previous years info and they said I went to the wrong site! HELLO - I went to the site that was provided! Anyway I get in there and it asks for last years AGI so I have to look it up. When I come back in it kicks me out and I can not get back in AGAIN! So I send a contact me from the previous years again and the girl tells me she shows I corrected it and it went in. I told her I did not. She said I did. Guess what I am getting again? E-mails stating my state rejected. I finally said the hell with them and went to the IL state site and filed. I tried others but you can not file state anywhere else unless you are filling Federal. I am sure there will be penalties for being late now! Awful customer service and awful website this year! BEWARE! I will not use them again.