Juan P.

Thanks for your email and again this would have been best if we had been able to speak on the phone. I have had our warehouse management team and director of customer service look into this again to see why they are convinced the serial number that was returned was from Nikon D7500 camera that was on the first order.

I have emailed the original invoice from the first order you placed on June 28th which shows we shipped out the Nikon D7500 serial number ending in 991. The photo of the box you sent contained the same serial number that was on that invoice. You signed an affidavit stating that you did not receive the camera shipped on June 28,2023, with a serial number ending in 991. Once you can speak on the telephone, I will explain why the receipt for the replacement camera had that serial number on it.

At this point I have to stand with the decision our returns department made of not issuing a refund for the Nikon D7500 camera.

Brian Markman
Senior Manager Marketing Customer Advocacy