Tamera R.

First off, the man on the phone was VERY nice and tried his best to be helpful. My mom passed away 6 months ago after taking care of her for 2.5 months watching her suffer and pass from cancer. My sister worked diligently as the executor of the estate to get all of my moms things in order. After almost 7 months, we received our inheritance payment. Believe me, I would rather have my mother back than the money. The point is...The bank put a hold on the check. I get that. I didnt even ask for any of it when I deposited it. They told me that it would be held from 9/11 to 9/18...being available on 9/18. I had to even sign a paper stating that this information and acknowledged it. It is still being held. I waited on hold for an hour...no kidding...and they told me that because of where it came from, they revised the hold and it now would be even longer. This is hard enough as it is. I have had this same account with them for at least 12 years...12 YEARS! I will be closing my account and going somewhere else. This is sickening that they do this to people. I would NOT bank here! You will find better elsewhere that actually care (not talking about the man on the phone). Go somewhere else!