I placed an order on 12/2/13... I never received an email confirming my order, but I did finally receive all my items on 12/20. I had sent emails prior to receiving my orders but no response. Customer Service does seem to be horrible; perhaps nonexistent so if I probably would not order again. C/S is a priority for me as a paying customer I expect to have an open line of communication especially when a company immediately takes your money!