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At a July 4 gathering last year to sit, play and sing, needed the lyrics to a few songs. Someone suggested ultimate guitar. With free trial, we decided to try it. After a few unsuccessful attempts at retrieving any useful music, put it aside and cancelled the 'subscription'. Heard nothing further.
This year, got notification from Apple Cash that Ultimate Guitar had attempted to collect $39.00 Upon further review found they had NOT canceled my 'Free Trial" and had also put thru charge for $42.00. There's no telephone contact available and this fraud appears to be widespread. Unfortunately, some music teachers in our public schools refer students to look at it from time to time as well. We need consumer help!
Tip for consumers:
How to cancel subscription after ‘Free Trial” ; The limitations of the App site and limited content.
Products used:
Tried to use the App but found it not useful.
J P.'s review of Ultimate Guitar earned 2 Very Helpful votes
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Thank you for your feedback. If you have signed up for a trial with Apple, then you can cancel it through Apple. App developers do not have the technical ability to cancel your subscription in Apple. This is the standard policy of Apple regarding Apple Store applications. If you are having trouble canceling your subscription, you can always refer to our FAQ at https://help.ultimate-guitar.com/en/collections/3695239 or contact us directly for instructions at support@ultimate-guitar.com.