I am so disappointed with my recent purchase because I haven't had a bad experience with Lazada - UNTIL NOW. Within a month, I placed 4 orders and 3 out of them turned out okay.
But on my 4th transaction, I ordered a set of makeup brushes and it was stated in the website that the set includes 32 brushes, but when I opened the package, it was missing 2 brushes (1 blush brush and 1 pointy brush)! I was contemplating to have it replaced or just return it but seeing how returns and replacements are handled by Lazada, I'd rather not because it would be too much of a hassle! Poor customer service and poor product inspection! I bet they don't really check the quality (and the quantity) of products.
What a shame! Never buying from this website AGAIN.
Thanks for bringing this matter to our attention, Joy. May we ask for the order number associated to this concern so that we can look into it and help you? Good day!