joyce y.

In-$#*!ing-credible. Not just terrible service, but DEFECTIVE PRODUCTS.

So, i purchase a bag from ideeli, and it arrives with the purse strap attached backwards. I like the bag overall, but i don't want a defective bag, so i contact them asking if they will send me a new, non-defective bag if i send back the defective one. They tell me that in order for me to get a non-defective replacement bag, i have to buy a new bag with my credit card - they claimed that once I sent them back the defective bag, they would issue me a refund to my card. I'm not too thrilled about putting another $65 on my credit card, but at this point i naively trust that they will do what they say, so i go ahead and buy a second bag. I mail the first defective bag back to them, and after a few days, they issue STORE CREDIT to my card. For a defective bag. I email them about it, and after a mess of emails (completely incompetent customer service that doesn't seem to understand regular english) they inform me that because i initially bought the bag with store credit, they could only give me store credit back. NEVER MIND THAT I ALREADY PAID AN EXTRA $65 ON MY CREDIT CARD TO OBTAIN A REPLACEMENT BAG. I bring their attention to this fact, and they FINALLY agree to issue me a refund, but claim that it is a ~one time special deal~ because i am a ~valuable customer~ NOT BECAUSE THEY MESSED UP THE FIRST TIME. Today, i received the new bag that i purchased with my credit card. IT HAS A DEFECTIVE STRAP ON IT.

1. i haven't gotten the refund that they promised
2. I've emailed them about the SECOND defective bag and they haven't even had the decency to generate an automatic reply acknowledging that they received my email.

Like i said, IN-$#*!ING-CREDIBLE. I am definitely never shopping there again, and am very sad about the hundreds of dollars i've pumped into their scam. AVOID AT ALL COSTS.