I tried to order the DNA testing kit on the Internet in the amount of $59.00, but the total amount owed came up to $71.00. I called and asked for help. I spoke with Ronald and he was so helpful and easy to understand on the phone. He also assisted me with setting up a new account. I'm so happy that you have Ronald as an employee, he was able to help me on my first phone call. I'm totally impressed. Thank you. Joyce Chafin